Return policy

At PATTERNALLY, we want you to be completely satisfied with your purchase. If you are not completely happy with your order, you can return eligible items for a refund or exchange. Please read our Returns Policy below for more information.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Items must be unworn, unwashed, and in their original condition, with all tags attached.
  • Returns must be initiated within 30 days of receiving your order.
  • Sale items and gift cards are not eligible for returns.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to return your item.
  3. Prepare Your Package: Include the RA number and securely package the item(s) in the original packaging if possible.

3. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

4. Refund Processing

Once we receive your return and inspect the item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 7-10 business days.

5. Exchanges

If you wish to exchange an item for a different size or color, please return the original item following the steps outlined above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no cost to you.

7. Contact Us

If you have any questions regarding our Returns Policy, please do not hesitate to reach out:

Thank you for shopping with PATTERNALLY!